GOT
AN EMAIL PROBLEM?
This
section will help you diagnose the specific
error that is occurring. If you decide
you need to call us because you have an
email problem, please try to have a copy
of the error message to hand as that will
enable a swifter resolution.
CAN'T
SEE YOUR ERROR MESSAGE?
Although
other mail software can return slightly
different error messages, most of the more
common ones can be found here with a description
of the problem in normal language.
One
thing to bear in mind is that if you have
an email problem, the first step is to
see whether your connection to the internet
is still working. If you can still access
a website then the problem is narrowed
to the email facility itself, whereas failure
to access the internet means the problem
is actually a connectivity issue and a
call to your service provider is in order.
OUTLOOK
EXPRESS
If
you've got your error message and your
connection to the internet is still working,
then now is the time to call our Support
team. They can be reached on 0870 474 8877.

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