GOT AN EMAIL PROBLEM?

This section will help you diagnose the specific error that is occurring. If you decide you need to call us because you have an email problem, please try to have a copy of the error message to hand as that will enable a swifter resolution.

CAN'T SEE YOUR ERROR MESSAGE?

Although other mail software can return slightly different error messages, most of the more common ones can be found here with a description of the problem in normal language.

One thing to bear in mind is that if you have an email problem, the first step is to see whether your connection to the internet is still working. If you can still access a website then the problem is narrowed to the email facility itself, whereas failure to access the internet means the problem is actually a connectivity issue and a call to your service provider is in order.

OUTLOOK EXPRESS

If you've got your error message and your connection to the internet is still working, then now is the time to call our Support team. They can be reached on 0870 474 8877.