SERVICE LEVEL AGREEMENT

Skymarket will monitor and maintain its network up-time to be not less than 99.97 percent (applicable to Skymarket's network only, ie. not Telehouse, Telecommunications suppliers or international carriers beyond Skymarket's direct control.

In these circumstances, Skymarket will use their best efforts to restore service without delay). Any day with a notified outage exceeding 60 minutes (excluding notified scheduled downtime for network maintenance) will be credited to the Customer.

Skymarket will respond to outage reports within two working hours or four hours outside working hours. Target repair time is four working hours or eight non-working hours. If Skymarket is unable to cure any problem in our direct control within the target time we will credit 10% of the monthly fees.

If Skymarket is unable to cure any problem that is attributable to a third party, we will consider this to be our problem but make refunds only to the level that we have been able to obtain from the third party that has failed to cure the problem in our target repair time.